Legal information

Privacy Policy

Last updated: 21 August 2026

This Privacy Policy explains how Clubs From Above collects, uses, shares and protects the personal information we hold about you, and the rights you have over that information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Take Up Space Ltd, a company registered in England and Wales under company number 12203181 and trading as Clubs From Above (" we", " us", " our"), is the data controller responsible for the personal information you provide through clubsfromabove.com.

Our full trading and contact details are set out in the Trading Information block at the foot of our Terms of Service. If you would like to discuss anything in this Privacy Policy, please email us at contact@clubsfromabove.com.

Information we collect

We collect personal information in the following ways:

• When you place an order: your name, billing address, delivery address, email address and (where you provide it) phone number. Your payment-card details are entered directly into Stripe's payment form and are never seen, transmitted or stored by us — we receive only a transaction reference and the last four digits of your card.
• When you create an account: your email address, a securely-hashed copy of your password, and any preferences or saved addresses you choose to add.
• When you contact us: the content of your message, your email address and any other information you choose to share.
• Automatically, when you use the website: your IP address, browser type, device type, the pages you view and the time you spend on them. This information is collected through server logs and through Umami, a privacy-focused analytics tool that we host ourselves. Umami sets no cookies and stores nothing on your device. It does not track you across other websites, does not build a profile of you, and your data is not shared with or sold to anyone. See our Cookie Policy for the full list of cookies we do set.

How we use your information and our lawful bases

We process your personal information for the purposes below. UK GDPR requires us to identify a lawful basis under Article 6 for each purpose — we set that out alongside each one.

• To process and fulfil your orders — including taking payment, sending order confirmations, passing necessary details to our production and shipping partners, and providing tracking updates. Lawful basis: performance of a contract (Art 6(1)(b) UK GDPR).
• To handle returns, refunds, complaints and customer-service queries. Lawful basis: performance of a contract (Art 6(1)(b)) and our legitimate interest in providing good after-sales service (Art 6(1)(f)).
• To prevent fraud and protect the security of the site and our customers. Lawful basis: our legitimate interest in protecting our business, our customers and our payment partners from fraudulent activity (Art 6(1)(f)).
• To comply with our legal obligations, including keeping accounting and VAT records, responding to lawful requests from regulators or law-enforcement, and meeting our duties under consumer protection law. Lawful basis: compliance with a legal obligation (Art 6(1)(c)).
• To improve our website and keep it secure. We review aggregated server logs to understand which pages are used and to investigate errors and abuse. Lawful basis: our legitimate interests in running and securing the site (Art 6(1)(f)).
• To send you marketing about our products and offers. We will only do this where you have opted in (Art 6(1)(a) consent), or where you are an existing customer and we are contacting you about similar products in reliance on the soft-opt-in carve-out in PECR Reg 22(3). You can withdraw consent or opt out at any time using the link in any marketing email or by emailing us.

Who we share your information with

We do not sell, rent or trade your personal information. We share it only with carefully selected service providers (" processors" in UK GDPR terms) who help us run our business under a written data-processing agreement, and with public authorities where the law requires it.

• Stripe, Inc. — our payment processor. Stripe receives the data needed to take payment for your order (your name, billing address, email and the card details you enter into their form). See Stripe's privacy policy.
• Prodigi (Prodigi Print Group Ltd) — our print-on-demand fulfilment partner. Prodigi receives the data needed to print and ship your order (your name, delivery address, email, the product specification and an order reference). See Prodigi's privacy policy.
• Shipping carriers (such as Royal Mail and international parcel couriers) — receive your name, delivery address and any tracking-related contact details so they can deliver your order.
• Our hosting and email providers — Railway (application hosting) and our transactional email provider — process personal data on our behalf to keep the site running and to send order, dispatch and customer-service emails.
• HMRC, regulators and law-enforcement — where we are legally required to share information (for example, in response to a court order or for tax purposes).

International transfers

Some of the processors named above are based outside the United Kingdom. Stripe is headquartered in the United States; Prodigi operates printing facilities in the UK, the EU, the United States and Australia, and your order may be printed at any of these depending on the product and destination.

Where we transfer personal data outside the UK to a country that has not been recognised as providing an adequate level of protection, we rely on one of the safeguards set out in Chapter V of the UK GDPR:

• the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, depending on the recipient; and / or
• the UK Extension to the EU–US Data Privacy Framework, where the US recipient is self-certified under that scheme (Stripe is).

We have completed a Transfer Risk Assessment for each restricted transfer, in line with ICO guidance. You can obtain a copy of the relevant safeguard, or further information about our international transfers, by emailing contact@clubsfromabove.com.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes set out above. The specific retention periods we apply are:

• Order, invoice and transaction records: 6 years from the end of the relevant accounting period, in line with our obligations under the Companies Act 2006 and HMRC's VAT record-keeping rules.
• Customer account data: for as long as your account is active, plus 3 years of inactivity, after which the account is deleted or anonymised.
• Marketing consent records: until you withdraw consent, plus 6 months so that we can demonstrate that we acted on your withdrawal.
• Customer-service correspondence: 3 years from the date of last contact.
• Website analytics data (Umami): 24 months. The data is anonymised page-view statistics, held on our own server, and is not linked to your name, your account or your orders.
• Server / security logs: 90 days, unless retained longer for the investigation of a specific security incident.

Your rights

Under the UK GDPR you have the following rights in relation to your personal information. Most of these rights are not absolute and may be subject to conditions or exceptions set out in the legislation:

• The right to be informed — through this Privacy Policy and any specific notices we provide.
• The right of access — to obtain a copy of the personal information we hold about you (a "subject access request").
• The right to rectification — to have inaccurate or incomplete information corrected.
• The right to erasure — to ask us to delete your information in certain circumstances.
• The right to restrict processing — to ask us to limit how we use your information in certain circumstances.
• The right to data portability — to receive the information you provided to us in a structured, commonly-used, machine-readable format.
• The right to object — including an absolute right to object to processing for direct-marketing purposes.
• Rights in relation to automated decision-making and profiling — we do not carry out automated decision-making that produces legal or similarly significant effects on you.
• The right to withdraw consent — where we rely on consent as the lawful basis, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please email contact@clubsfromabove.com. We will respond within one calendar month. There is usually no fee, but we may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive.

Your right to complain to the ICO

If you are unhappy with how we have handled your personal information, we would like the chance to put it right — please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data-protection regulator:

• Online: ico.org.uk/make-a-complaint
• By telephone: 0303 123 1113
• By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Security

We take the security of your personal information seriously and use industry-standard technical and organisational measures to protect it. These include encryption in transit (HTTPS / TLS) for every page on the site, encryption at rest for our databases, salted-and-hashed password storage (we never see your password in plain text), strict access controls for our team, and reliance on Stripe (PCI-DSS Level 1 certified) to handle all card-payment data so that it never touches our servers.

No system can be guaranteed 100% secure. If you believe your account or any personal information has been compromised, please contact us immediately.

Children

Our website is not directed at children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided personal information to us, please contact us and we will delete it. Anyone under 18 should only use our website with the involvement of a parent or guardian, and orders should be placed by an adult.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the law or regulatory guidance. When we do, we will update the "Last updated" date at the top of this page. Material changes will be notified to you by email where we hold your address and the change affects the basis on which we process your personal data.

Terms of Service

Last updated: 21 August 2026

These Terms govern your use of clubsfromabove.com and any order you place with us through the site. By placing an order you confirm that you accept these Terms and our Privacy Policy. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable UK law.

About these Terms

These Terms apply to every order you place with us and to your use of our website. We may change them from time to time; the version in force at the moment you place an order is the version that governs that order. The current version is dated at the top of this page.

If any provision of these Terms is found by a court to be unlawful or unenforceable, the rest of the Terms remain in full force.

These Terms are written for consumers. If you are placing an order in the course of a business, please contact us before ordering — different terms apply, and the consumer-specific rights referenced below (in particular the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) do not extend to business purchases.

Eligibility

To place an order with us, you must be at least 18 years old and legally capable of entering into a binding contract. By placing an order you confirm that this is true.

How a contract is formed

When you submit an order through our checkout, you are making an offer to buy the products in your basket at the prices and on the terms shown. We will send you an acknowledgement by email confirming that we have received your order — this acknowledgement is not an acceptance of your offer.

A binding contract between us is formed only when we send you a dispatch confirmation email, letting you know that your order has left our production partner's facility. Until that point, we may refuse or cancel your order — for example, where the product is unavailable, where we have identified a pricing error, where we are unable to verify your delivery address, or where we suspect fraud. Any payment taken for an order we refuse or cancel will be refunded in full.

Pricing, payment and currency

All prices are shown in pounds sterling (£). We are not currently registered for VAT, so no VAT is charged on our prices and the price you see is the price you pay. Delivery charges are calculated and shown at checkout before you complete your order.

Payment is taken in full at the time you place your order and is processed by Stripe, our payment-services partner. We accept major debit and credit cards together with the wallet payment methods Stripe makes available (Apple Pay, Google Pay, Link, and country-specific options). Your card details are entered directly into Stripe's form and are never stored on or transmitted through our servers.

Despite our best efforts, a small number of products on our site may be priced incorrectly. Where the correct price is lower than the price stated at checkout, we will charge you the lower amount. Where the correct price is higher, we will contact you for instructions before processing your order and you will be free to cancel for a full refund.

If you pay any part of the price by credit card, you may have additional rights against the card issuer under section 75 of the Consumer Credit Act 1974 for orders between £100 and £30,000.

Production and dispatch

Every product we sell is made to order. When you place an order, our system queues the print for production by our partner Prodigi. Production typically takes 1 to 3 working days; we do not hold pre-printed stock.

Production begins shortly after your order is placed. We will tell you in your order acknowledgement email when production is scheduled to start — this matters for cancellation rights (see below).

Once your order has been printed and dispatched, we will email you a dispatch confirmation with a tracking link wherever the carrier supports one.

Delivery

We deliver worldwide. Estimated delivery times are shown at checkout based on your destination and the product you have ordered. Total time to receive an order is the production time set out above plus the carrier's transit time.

Unless we and you have agreed otherwise, we will deliver your order without undue delay and in any event within 30 days of the day on which the contract is formed, as required by section 28 of the Consumer Rights Act 2015. If we fail to do so and you have given us a reasonable further period in which to deliver, you may treat the contract as at an end and we will refund any payment made.

Risk and ownership in the goods pass to you when the goods come into the physical possession of you or someone identified by you to take delivery, in line with section 29 of the Consumer Rights Act 2015.

International orders. Where we ship to a destination outside the United Kingdom, you are the importer of record. Any customs duties, import taxes, VAT or local fees charged by the destination country are your responsibility and are not included in the price you pay at checkout. If you refuse delivery of an order on the basis of an unexpected import charge, the order may be destroyed or returned to us at your cost; we cannot ordinarily refund the price of a made-to-order print in those circumstances.

You are responsible for providing an accurate and complete delivery address. We are not responsible for orders that fail to arrive because of an address you entered incorrectly.

Your right to cancel

Before production begins. You may cancel your order at any time before it has entered production for a full refund. The simplest way to do this is to email us at contact@clubsfromabove.com as soon as possible. We will let you know whether production has started and process your refund where it has not.

Once production has begun — the made-to-order exception. Because every print is produced individually for you against the size and finish you have chosen, once production begins your order falls within the exception at Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: "goods that are made to the consumer's specifications or are clearly personalised". The standard 14-day cancellation right does not apply to such goods.

We make this clear here and at checkout, in line with paragraph (o) of Schedule 2 to those Regulations, so that you understand the position before you place your order. By proceeding through checkout you acknowledge that, once production begins, the 14-day cancellation right no longer applies.

Goodwill. Notwithstanding the above, if your circumstances change and you no longer want the print, please contact us. Whether or not we are able to help will depend on how far the order has progressed. Any goodwill resolution offered does not affect our rights, or yours, in relation to future orders.

Your statutory rights are unaffected. The made-to-order cancellation exception does not limit any of your rights to a remedy where the goods are faulty, not as described, or otherwise fail to comply with the contract. Those rights are set out below.

If something is wrong with your order

Every print we sell carries the protections of Part 1 of the Consumer Rights Act 2015. By law your prints must be:

• Of satisfactory quality (s. 9) — judged against what a reasonable person would expect for a product of this kind, taking account of description, price and all other circumstances.
• Fit for any particular purpose you have made known to us (s. 10).
• As described on the product page (s. 11).

If a print fails to meet any of these standards, you have the following remedies:

• Short-term right to reject (s. 22). You may reject the goods and ask for a full refund within 30 days of the day after the goods are delivered.
• Right to repair or replacement (s. 23). You may instead ask us to repair or replace the goods. We will do so within a reasonable time and without significant inconvenience to you, and will bear all the costs (including return postage).
• Final right to reject / price reduction (s. 24). If a repair or replacement is unsuccessful or unavailable, you may either keep the goods and claim a price reduction, or reject them and receive a refund.

To exercise any of these rights, please email contact@clubsfromabove.com with your order number and a description of the problem. Photographs are very helpful for damaged-in-transit and misprint claims. We will respond and tell you the next step within 3 working days.

Refunds approved under any of the rights above will be made to your original payment method without undue delay and in any event within 14 days, in line with the Consumer Contracts Regulations 2013.

Our intellectual property

All photographs, mockups, written content, page layouts, software and other materials on our website are © Clubs From Above and our contributing photographers, and are protected by the Copyright, Designs and Patents Act 1988 and by international copyright law. Our photographers assert their moral right to be identified as the authors of their photographic works under sections 77 and 78 of that Act.

When you buy a print, you become the owner of the physical item you have purchased. You do not acquire any rights in the underlying photograph or in any other content on the site. In particular, you may not reproduce, scan, photograph for resale, digitise, distribute, sublicense or otherwise commercially exploit any of the imagery without our prior written consent.

Our prints are sold for personal, non-commercial use. If you have a commercial use in mind — editorial publication, print-on-demand resale, merchandising, broadcast or otherwise — please contact us to discuss licensing.

Trade marks and independent-operator notice

Clubs From Above is an independent aerial-photography studio. We are not affiliated with, endorsed by, sponsored by, licensed by, or in any way officially connected with any football club, league, governing body, stadium operator or broadcaster.

Club names, stadium names, badges, crests and other identifying marks referred to on this website are the property of their respective owners. They are used solely to identify the subject of our photographs — to tell you which ground appears in a particular image — in accordance with the descriptive and referential use provisions of section 11(2) of the Trade Marks Act 1994. We do not reproduce club badges or crests on our products or in our marketing.

If you are a rights-holder and have a concern about how a mark or photograph is being used on this site, please contact us at contact@clubsfromabove.com and we will respond promptly.

Acceptable use of our website

You may use our website for lawful purposes only. You must not:

• use the site in any way that breaches any applicable local, national or international law;
• use it for any fraudulent purpose, or in connection with any unlawful activity;
• transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar code;
• attempt to gain unauthorised access to, interfere with, damage or disrupt any part of the site or any equipment or network on which it is stored, or any software used in its provision;
• reproduce, duplicate, copy or resell any part of the site (or any product imagery) in breach of the Intellectual Property section above;
• carry out any automated scraping, harvesting or data-mining of any part of the site without our prior written consent.

We may suspend or terminate your access to the site, and refuse any future orders, where we reasonably believe you have breached these Acceptable Use rules.

Our liability to you

We do everything reasonable to provide an accurate, reliable service. However:

• We do not guarantee that the website will be uninterrupted, error-free, secure against attack, or available at any particular time. We may withdraw, suspend or change the website (or any of its content) without notice for routine maintenance or in response to an incident.
• The colours and finishes of our prints, as shown in our product mockups, are accurate representations but cannot exactly match the physical product as displayed on every screen. Slight colour and tone variation is inherent to physical printing and is not a fault.

Our financial liability to you for any order, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, is limited to the total price you paid for that order. We are not liable for any indirect, consequential or special losses, for loss of profit, loss of business, loss of goodwill or loss of opportunity.

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by sections 9 to 11 (and equivalents) of the Consumer Rights Act 2015 — i.e. your rights to goods of satisfactory quality, fit for purpose and as described;
• any other liability that cannot be limited or excluded by law (including under the Unfair Contract Terms Act 1977 and Part 2 of the Consumer Rights Act 2015).

Events outside our control (force majeure)

We will not be liable for any failure to perform, or delay in performing, any of our obligations under a contract with you that is caused by an event outside our reasonable control. Such events include but are not limited to: industrial action; failure or outage of our production or delivery partners; cyberattack on us or any service provider we rely on; failure of public or private telecommunications networks; war, civil unrest, terrorist attack or invasion; sanctions, embargoes or government action; epidemic or pandemic; fire, flood, storm, earthquake or other natural disaster.

Where an event of this kind affects performance, we will contact you as soon as reasonably possible and our obligations will be suspended for the duration of the event. Where the event continues for more than 30 days, you or we may cancel the affected order and we will refund any payment made.

Complaints and dispute resolution

If you have a complaint, please contact us first by emailing contact@clubsfromabove.com with your order number. We will acknowledge your complaint within 3 working days and aim to resolve it within 8 weeks.

If we cannot resolve your complaint to your satisfaction, you may seek free, impartial advice from the Citizens Advice consumer helpline on 0808 223 1133 or online at citizensadvice.org.uk/consumer.

We are not a member of, and are not obliged to use, an Alternative Dispute Resolution (ADR) scheme. If we cannot resolve your complaint through the process above, we will write to you confirming that our internal procedure is exhausted, give you the name and website of an approved ADR body competent to consider your dispute, and tell you whether we intend to use it. Approved bodies are listed by the Chartered Trading Standards Institute at tradingstandards.uk.

None of this affects your right to bring a claim in the courts, or to ask your card provider about a chargeback.

Governing law and jurisdiction

These Terms and any contract formed under them, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

You and we agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, except that if you are a consumer resident in another part of the United Kingdom (Scotland or Northern Ireland), you may bring proceedings in the courts of that part instead, and consumers resident in the European Union retain the right to bring proceedings in the courts of their country of habitual residence under applicable consumer-protection rules.

General

Entire agreement. These Terms (together with our Privacy Policy, our Cookie Policy and the order confirmation we send you) form the entire agreement between us in relation to the subject matter they cover, and supersede any prior agreement, understanding or arrangement. Nothing in this paragraph limits any liability for fraud or fraudulent misrepresentation, or any rights you have as a consumer that cannot be excluded.

No waiver. Our failure to enforce any right or remedy under these Terms does not constitute a waiver of that right or remedy, and does not prevent us from enforcing it on any later occasion.

Assignment. You may not transfer or assign any of your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations to another organisation (for example, in the event of a corporate reorganisation or sale of business), and will give you reasonable notice before doing so.

Third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

Notices. Any notice we send to you may be sent by email to the address you provided when you placed your order or created your account, and will be treated as received on the day it is sent (unless we receive a non-delivery message). Notices to us should be sent to contact@clubsfromabove.com.

Changes to these Terms. We may revise these Terms from time to time. The version in force at the time you place an order is the version that governs that order; revisions will not apply retrospectively.

Trading information

Cookie Policy

Last updated: 21 August 2026

This Cookie Policy explains how Clubs From Above uses cookies and similar technologies on clubsfromabove.com. It supplements our Privacy Policy and should be read together with it. Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR.

What are cookies?

Cookies are small text files that a website asks your browser to store on your device. They are widely used to make websites work, to remember your preferences and to help website owners understand how their sites are used.

We refer to "cookies" throughout this policy for convenience — the same rules apply to other similar technologies (such as local storage and pixel tags) that read or write information on your device.

Your consent

Some cookies are strictly necessary to provide the service you have asked for — for example, to keep track of what is in your shopping cart, to log you in, and to support secure card payment. These cookies are set without your consent, because the law specifically exempts them.

We do not set any other cookies. We use no advertising cookies and no tracking cookies.

We *do* measure how the site is used, with Umami — analytics software we host ourselves. We chose it precisely because it sets no cookies and stores nothing on your device, so there is nothing for you to consent to and we do not show a cookie banner. It does not follow you to other websites and does not build a profile of you.

If that ever changes we will ask for your consent first, before anything non-essential is stored on your device, and refusing will be as easy as agreeing.

Categories of cookies we use

• Strictly necessary cookies — required to operate the website and provide the services you have requested (cart, login, secure payment, fraud prevention). These cannot be disabled.

Strictly necessary cookies are the only category we currently use. For completeness, the categories we do not use are:

• Analytics cookies — we do not use any. We do run website analytics, using self-hosted Umami, but it sets no cookies and stores nothing on your device, which is exactly why we chose it.
• Functional cookies — we do not use any.
• Marketing and advertising cookies — we do not use any, and we do not allow third parties to advertise or track you on our site.

Specific cookies we use

The table below lists the cookies set on our site, the party that sets them, the purpose, the lifetime, and the lawful basis on which they are set. We update this table whenever a new cookie is added or removed.

Third-party cookies

Stripe is the only third party that sets a cookie on our site, and it does so on the checkout pages to process your payment securely and to detect fraud. Stripe is responsible for its own cookies and operates under its own privacy policy; we have no control over them beyond choosing to use Stripe to take payments.

• Stripe Privacy Policy

Managing your cookies

Because we only set cookies that are strictly necessary, there are no consent preferences to change — there is nothing switched on that you did not ask for by using the site.

You can still control cookies through your browser settings. Most browsers let you view, delete and block cookies. For instructions specific to your browser, visit the help pages of Chrome, Firefox, Safari or Edge.

Please note that blocking strictly-necessary cookies will prevent the site from working — in particular, your shopping cart will not persist, you will not be able to sign in, and card payment may fail.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time. Where we do, we will update the "Last updated" date at the top of this page.

If we ever introduce a cookie that is not strictly necessary, we will ask for your consent before setting it, and you will be able to refuse as easily as you can agree.